FAQ

AFSID Help Center FAQ

Frequently Asked Questions

Find complete answers about AFSID Group International, official Expert Advisor products, license types, installation, VPS, recommended brokers, live performance, investor access, social trading, client portal, payment, refund policy, risk disclosure, and official support.

General Information

AFSID Company & Website

Basic information about AFSID Group International, website scope, support channels, and official company position.

What is AFSID Group International?

AFSID Group International is a professional trading technology brand focused on Expert Advisor development, automated trading systems, digital software licensing, live performance references, investor access, social trading references, broker guidance, VPS recommendation, and client support.

Is AFSID a broker?

No. AFSID Group International is not a broker, bank, financial advisor, investment advisor, fund manager, or custodian of client funds. AFSID does not receive, hold, manage, or guarantee client trading capital.

What does AFSID provide?

AFSID provides digital trading technology products and related support, including:

  • MT4 and MT5 Expert Advisor products.
  • Digital product licenses and account activation.
  • Live performance monitoring references.
  • Investor access request guidance.
  • Social trading and copy trading access references.
  • Recommended broker and VPS information.
  • Installation and client support guidance.
Where can I contact AFSID support?

You can contact AFSID through the official support channels:

What are AFSID working hours?

Official support hours are Monday to Friday, 09.00 – 17.00 GMT+7. Saturday and Sunday support may be limited and only available for urgent client assistance.

Where is AFSID business address?

AFSID business address is Centennial Tower 29th Floor, Unit D-E Kav. 24-25, Jl. Gatot Subroto No. 27, Jakarta, Indonesia.

Products

AFSID Expert Advisor Products

Questions about official AFSID trading systems, platform support, and product positioning.

What are the official AFSID Expert Advisor products?
Which AFSID product is the latest and most advanced?

AFSID Quantum Trade AI+ is positioned as the latest and most advanced AFSID MT5 trading system. It is designed with AI-assisted trading logic, adaptive market analysis, and professional-grade automation features.

Which AFSID product uses MT4?

AFSID Pro Global Investment is the MT4-based AFSID trading system. It is designed for structured automated trading operation and selected performance monitoring access.

Which AFSID products use MT5?

AFSID MT5 products include:

  • AFSID Quantum Trade AI+
  • AFSID Metal Hunter Pro-X
  • AFSID Trading Central Pro-X
What is AFSID Metal Hunter Pro-X?

AFSID Metal Hunter Pro-X is an MT5 Expert Advisor developed for professional Gold market automation, especially focused on XAUUSD trading environments, advanced execution logic, risk control, and transparent performance access support.

What is AFSID Trading Central Pro-X?

AFSID Trading Central Pro-X is a premium MT5 Expert Advisor designed for advanced market automation, technical strategy execution, and professional trading system monitoring.

Can I request product details before purchasing?

Yes. You can open the product page from Trading Systems or Products / Shop, then contact AFSID support if you need more information before purchase or activation.

Markets & Instruments

Forex, Gold, Crypto, Oil & Market Watch

Questions about markets displayed on the website and how they relate to AFSID trading systems.

Which financial instruments are displayed on the Home page?

The Home page includes a Live Global Market Watch showing selected market references such as BTC/USD, XAU/USD Gold, EUR/USD, GBP/JPY, US30, XAU/AUD, XAU/EUR, and US Oil.

Does AFSID focus only on one market?

No. AFSID trading technology is presented around major financial markets such as Forex, Gold, Crypto, Oil, Indices, and CFDs. However, official product availability depends on the current AFSID product portfolio and each product specification.

Does AFSID currently offer separate Crypto or Oil EA products?

The current official product portfolio focuses on AFSID Quantum Trade AI+, AFSID Pro Global Investment, AFSID Metal Hunter Pro-X, and AFSID Trading Central Pro-X. Crypto and Oil may appear as market references or instrument categories, but clients should only rely on officially listed product pages for current product availability.

Why does broker condition matter for EA performance?

Broker conditions can affect Expert Advisor performance because spread, slippage, symbol naming, execution speed, commission, leverage, contract size, stop level, and server latency may differ from one broker to another.

Does AFSID guarantee profit from any market?

No. AFSID does not guarantee profit, fixed return, or risk-free trading. Forex, Gold, Crypto, Oil, Indices, CFDs, and leveraged products involve significant risk.

License Guide

License Types & Activation

Questions about Personal License, IB License, Unlimited Accounts License, activation, and account usage.

What license types are available at AFSID?

AFSID provides three main license options:

  • Personal License Lifetime
  • IB License Lifetime
  • IB License Unlimited Accounts

You can read the full details on the License Guide page.

What is Personal License Lifetime?

Personal License Lifetime is designed for individual users. It provides lifetime access for 1 real trading account and includes 1 demo account license for testing and familiarization.

What is IB License Lifetime?

IB License Lifetime is designed for introducing brokers, partners, or business users who need multiple trading account activations. It supports up to 5 real account activations and includes 2 demo account licenses.

What is IB License Unlimited Accounts?

IB License Unlimited Accounts is designed for business-level distribution. It provides a 1-year license period, License Generator access for the owner, and unlimited account activation according to product and license rules.

Can I use one Personal License on many real accounts?

No. Personal License Lifetime is designed for 1 real trading account only. If you need more account activations, please consider IB License Lifetime or IB License Unlimited Accounts.

What data is needed for license activation?

License activation may require:

  • Selected product name.
  • Trading account number.
  • Platform type: MT4 or MT5.
  • Broker server name.
  • License type and purchase confirmation.
Can I move my license to another account?

License transfer depends on the selected license type and active product policy. Please contact AFSID support before changing your trading account or broker server.

Installation & VPS

MT4/MT5 Download, EA Installation & VPS Setup

Questions about platform download, VPS usage, WebRequest URLs, and EA installation flow.

Do I need MT4 or MT5 to use AFSID products?

Yes. AFSID Expert Advisors are designed for MetaTrader platforms. MT4 products must be used on MetaTrader 4, while MT5 products must be used on MetaTrader 5.

Where can I download MT4 or MT5?

You can access platform information from the Download MT4 / MT5 page. In general, the safest way is to download MT4 or MT5 directly from your broker client area to ensure the correct broker server is available.

Why is VPS recommended for Expert Advisors?

VPS is recommended because it helps keep MetaTrader running continuously without depending on your personal computer. VPS can also improve connection stability, reduce downtime, and support 24/5 or 24/7 automated trading operation.

Where can I read the EA installation guide?

You can read the full guide on the EA Installation on VPS page. It explains VPS login, MT4/MT5 installation, account login, WebRequest setup, EA file placement, chart setup, activation, and final checking.

Which WebRequest URLs are required?

Some AFSID products may require these WebRequest URLs inside MetaTrader:

  • https://www.api.afs-id.com
  • https://api.telegram.org

These URLs may be used for license activation, product verification, and optional Telegram-related features.

What should I do if the EA does not appear in MetaTrader?

Make sure the EA file is copied into the correct Data Folder: MT4 uses MQL4 → Experts, while MT5 uses MQL5 → Experts. After copying the file, restart MetaTrader and check Navigator → Expert Advisors.

Can AFSID help with EA installation?

Yes. AFSID support can assist with installation guidance, MT4/MT5 setup, WebRequest configuration, license activation, VPS preparation, and basic product setup. Contact support through Contact.

Performance & Investor Access

Live Performance, Monitoring & Read-Only Access

Questions about Myfxbook, FXMerge, FXBlue, investor password, and transparent performance review.

Where can I view AFSID live performance?

You can review selected performance references on the Live Performance page. AFSID may provide monitoring references through third-party platforms such as Myfxbook, FXMerge, and FXBlue.

What platforms are used for performance monitoring?

AFSID may use selected third-party monitoring platforms, including:

  • Myfxbook
  • FXMerge
  • FXBlue
  • MetaTrader investor access by request
What is Investor Access?

Investor Access is read-only MetaTrader access that allows users to review selected trading accounts without permission to open, close, or modify trades. It is used for transparency and live account review.

Why are investor passwords not displayed publicly?

Investor passwords are hidden for account privacy and security. Clients can request the read-only password through official AFSID support by mentioning product name, account number, server, and platform.

What can I monitor with Investor Access?

Investor Access can be used to review:

  • Balance and equity movement.
  • Open positions and floating profit/loss.
  • Trading history and closed orders.
  • Drawdown behavior and account movement.
  • EA activity through trade comments and order behavior.
Does live performance guarantee future profit?

No. Live performance, investor access, historical statements, screenshots, third-party reports, and backtests do not guarantee future results. Trading outcomes can change due to market volatility, broker conditions, account settings, and risk management.

Social Trading

Copy Trading & Signal Platforms

Questions about SignalStart, ZuluTrade, MQL5, WeCopyTrade, copy trading risk, and signal access.

Does AFSID provide social trading access?

Yes. Selected AFSID trading systems may be available through supported social trading and copy trading platforms. You can view available links on the Social Trading page.

Which social trading platforms are listed on AFSID?

AFSID may list selected access through:

  • SignalStart
  • ZuluTrade
  • MQL5 Signals
  • WeCopyTrade
Are copy trading results always identical to the master account?

No. Copy trading results may not be 100% identical because of broker spread, execution delay, slippage, latency, account settings, lot multiplier, minimum lot size, leverage, symbol differences, and platform execution conditions.

Can I use copy trading instead of buying an EA license?

Copy trading and EA license ownership are different. Copy trading allows users to follow selected signals where available, while EA license ownership provides product access for eligible account usage according to the selected license type.

Is copy trading risk-free?

No. Copy trading involves trading risk. Past signal performance does not guarantee future results. Users must understand the risk, choose broker settings carefully, and use proper risk management.

Broker & VPS Recommendation

Recommended Broker, Account Setup & Trading Environment

Questions about broker ranking, IC Markets, Fusion Markets, RoboForex, Exness cent testing, and VPS recommendation.

Which brokers are recommended by AFSID?

AFSID currently arranges broker options as follows:

  • Recommended #1: IC Markets
  • Recommended #2: Fusion Markets
  • Recommended #3: RoboForex
  • Exness: cent account testing only, not primary EA recommendation

Full details are available on the Recommended Broker page.

Why is IC Markets recommended as #1?

IC Markets is positioned as the primary recommended broker option for serious AFSID EA users who need MT4/MT5 access, raw spread conditions, VPS operation, and stable execution quality.

Why is Fusion Markets listed as #2?

Fusion Markets is listed as a secondary broker option for diversification, alternative trading environment, competitive trading conditions, and EA operation with VPS support.

Why is RoboForex listed as #3?

RoboForex is listed as a flexible option for clients who need practical account setup, MT4/MT5 access, easy and fast deposit options, instant withdrawal support depending on method and account, and local deposit availability for selected users.

Is Exness recommended for AFSID EA live trading?

Exness is not positioned as a primary recommended broker for AFSID EA live trading. However, cent account types may be considered for small-capital users or testing purposes only.

Does AFSID manage broker deposits or withdrawals?

No. AFSID does not receive, hold, manage, process, or guarantee client broker deposits or withdrawals. All deposit, withdrawal, trading account, and broker relationship matters are between the client and broker.

Which VPS is recommended by AFSID?

AFSID provides VPS recommendation information on the VPS Recommendation page. VPS is recommended for stable MT4/MT5 operation, lower latency, uptime, and automated trading continuity.

Purchase & Client Portal

Order, Payment, Download & Client Area

Questions about product purchase, WooCommerce order flow, account access, downloads, and client support.

Where can I view or purchase AFSID products?

You can view AFSID products from Trading Systems or Products / Shop. Each product page provides product details and access to purchase or request information.

How do I access my client account?

You can access your account from the Client Portal / My Account page: Client Portal. This page is used for login, order history, account details, and eligible product access.

How do I receive product files after purchase?

Product delivery depends on the product configuration and order status. Downloadable products may be available through the client account after order completion. Support may also guide license activation, file usage, and installation preparation.

What should I prepare after purchasing an EA?

Prepare the following information:

  • Product name.
  • Order or payment confirmation.
  • MT4 or MT5 account number.
  • Broker server name.
  • Platform type and VPS access if needed.
How do I confirm payment?

You can contact AFSID support through WhatsApp, Telegram, email, or the Contact page. Please include product name, order details, payment proof, email address, and account information if needed.

Can AFSID help me choose the right product before purchase?

Yes. You can contact support before purchase to discuss product suitability, platform requirements, license type, broker environment, VPS setup, and performance access.

Still Need Help?

Contact official AFSID support if you need product consultation, license activation, installation help, investor access request, payment confirmation, broker guidance, VPS recommendation, or business inquiry.

Important Risk Notice

AFSID Group International is not a broker, financial advisor, investment advisor, fund manager, or custodian of client funds. Expert Advisors, copy trading, investor access, live performance statements, third-party monitoring, screenshots, backtests, and historical reports do not guarantee future profit. Trading Forex, Gold, Crypto, Oil, Indices, and CFDs involves significant risk. Always use proper risk management and only trade with funds you can afford to lose.

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