1. Information We Collect

We may collect personal and technical information when you use our website, contact us, purchase products, request support, or interact with our services.

Information you may provide directly

• Name, email address, phone number, WhatsApp or Telegram contact.
• Billing details, order details, payment confirmation, and purchase history.
• Trading account number, broker name, trading server, platform type, and license activation details.
• Support messages, installation requests, product consultation details, and screenshots you send to us.
• Investor access request details, including product name, account number, platform, and trading server.

Information collected automatically

• IP address, browser type, device type, operating system, and approximate location based on technical data.
• Website usage data, visited pages, referral sources, session duration, and interaction with buttons or forms.
• Cookies, analytics data, security logs, and technical records used to improve website performance and safety.

2. How We Use Your Information

We use collected information only for legitimate business, support, security, and service-related purposes.

• To process product orders, license activation, client verification, and digital product delivery.
• To provide support for Expert Advisor installation, MT4/MT5 setup, broker setup, VPS guidance, and account preparation.
• To respond to product consultation, payment confirmation, investor access request, copy trading request, and business inquiries.
• To maintain website security, prevent abuse, detect suspicious activity, and protect our digital products.
• To improve website performance, page layout, product information, client experience, and support quality.
• To comply with applicable business, accounting, tax, legal, security, and administrative requirements.

3. Digital Products, Licenses, and Trading Account Information

AFSID provides digital products, Expert Advisors, license-based software access, investor access support, copy trading references, and related trading technology services. For these services, we may need certain trading-related information from clients.

• Trading account numbers may be used for product activation, license verification, and support purposes.
• Broker server names may be used to assist with MT4/MT5 setup, investor access, or installation support.
• Investor passwords are not displayed publicly and are only handled through official support channels when applicable.
• We do not request or require your main trading password for normal investor access review.
• We do not manage client funds, hold trading capital, or control client trading accounts.

4. Payment and Order Information

When you place an order or make a payment, we may collect and process information needed to confirm your purchase, deliver your product, issue invoices, and provide after-sales support.

• Order details, selected product, license type, billing information, and payment confirmation may be stored for administrative purposes.
• Payment proof or transaction references may be used to verify your order and activate your product.
• We may use WooCommerce, payment service providers, email services, and hosting systems to process and manage orders.
• We do not intentionally store full credit card information on our website unless handled securely by a payment provider.

5. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, security, analytics, user experience, and website performance.

• Essential cookies may be used for website functions, cart, checkout, login, and security.
• Analytics cookies may help us understand how visitors use the website and which pages need improvement.
• Security cookies or logs may help protect the website from spam, abuse, unauthorized access, or attacks.
• You may disable cookies through your browser settings, but some website features may not work properly.

6. Third-Party Services and External Links

AFSID may provide links to third-party platforms, including broker websites, VPS providers, monitoring platforms, copy trading platforms, analytics tools, payment services, and MetaTrader-related services.

• Third-party websites may have their own privacy policies, terms, cookies, tracking, and data handling practices.
• AFSID is not responsible for how third-party platforms collect, use, or protect your information.
• When you click an external link, you should review the privacy policy and terms of that external website.
• Examples of third-party services may include brokers, VPS providers, Myfxbook, FXMerge, FXBlue, SignalStart, ZuluTrade, MQL5, WeCopyTrade, WooCommerce, email services, hosting providers, and analytics tools.

7. How We Protect Your Information

We use reasonable technical, administrative, and operational measures to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

• We limit access to personal information to people or systems that need it for business or support purposes.
• We use secure website practices, hosting security, account access controls, and technical monitoring where applicable.
• We encourage clients to avoid sending sensitive credentials unless specifically required through official channels.
• No internet-based system is completely risk-free, and we cannot guarantee absolute security of data transmission.

8. Data Retention

We retain personal information only as long as reasonably necessary for business, support, accounting, legal, security, and operational purposes.

• Order and invoice records may be retained for accounting, administrative, and legal purposes.
• Support communication may be retained to help with future follow-up, product activation, and client service.
• License activation data may be retained while the license remains active or as needed for product support.
• Technical logs may be retained temporarily for security, performance, and troubleshooting purposes.

9. Sharing of Information

We do not sell personal information. We may share limited information only when necessary to operate our website, process orders, provide support, comply with legal obligations, or protect our rights.

• Information may be shared with service providers such as hosting, email, payment, WooCommerce, security, analytics, or technical support providers.
• Information may be disclosed if required by law, regulation, legal process, or government request.
• Information may be used to protect AFSID, our clients, our website, digital products, and business operations from fraud, abuse, or unauthorized activity.

10. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information. You may contact us to request assistance related to your data.

• You may request access to certain personal information we hold about you.
• You may request correction of inaccurate or incomplete information.
• You may request deletion of certain information, subject to legal, accounting, security, or operational requirements.
• You may unsubscribe or stop certain non-essential communications where applicable.
• You may disable cookies through your browser settings.

11. International Users

AFSID Group International may serve users from different countries. By using our website or services, you understand that your information may be processed through systems, service providers, or infrastructure located in different jurisdictions.

We aim to handle personal information responsibly and only for relevant business, support, security, and service-related purposes.

12. Children’s Privacy

Our website, digital products, trading systems, Expert Advisors, copy trading references, and investor access services are intended for adults and are not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can review and take appropriate action.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or business operations.

Any updated version will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or how AFSID handles data, please contact us through the official channels below.